Corrections Policy and Source Updates
If we get a material fact wrong, we correct it. Material facts include legal entity names, whether an operator was publicly listed, launch-status wording, regulator roles, source dates and safer-gambling references.
How to request a correction
Send the page URL, the specific statement you believe is incorrect and the best source supporting your correction request to [email protected].
What helps us review faster
- The exact page URL and section heading.
- The sentence, table cell or source label that may be wrong.
- A stronger source, preferably AGLC, AiGC, Alberta government or an operator-owned Alberta page.
- The date you observed the source, especially for live status, pre-registration or launch-signal claims.
Review timing
We prioritize status and safety corrections first. Material operator-status or legal-entity corrections should be reviewed before routine copy edits. If the issue could affect whether a reader treats an operator as listed, pre-registration or live, it should be escalated as a launch-critical correction.
How we apply corrections
- Minor copy edits may be made without a note if they do not change meaning.
- Material factual changes are reflected in the on-page update log.
- If a source is withdrawn or replaced, we note that when it affects the reader's understanding.
- If a status value changes, the operator data source should be updated before page prose is edited.
Examples of material corrections
- An AGLC registry name is misspelled or mapped to the wrong consumer brand.
- A page says or implies live availability when only pre-registration or industry reporting was confirmed.
- A source label treats industry context as if it were a primary regulator source.
- A safer-gambling or self-exclusion reference points to an outdated support route.